Customer Testimonials
Ferguson provides good service. Kept me updated. On progress of the repair and handled the warranty.
Ferguson has a great staff. They are very friendly and helpful. The service department got my car in for an oil change and out in 30 minutes! Pretty fast for a dealership. They have a great team.
They worked hard to gain my trust. Jason was very helpful and I trusted him with how he handled the sale of my truck.
Always thoughtful. Courteous and helpful. Includes vehicle knowledge of vehicle limits and design constraints/limits.
2 day job took 5 days due to parts. 2nd delayed repair in the last month or so. No status updates unless I called at the end of the day.
Outstanding customer service! Fast to get appointment without a long wait! Customer Service showed each defect!
Daniel kept in contact with me each day to let me know progress on my vehicle. He was very responsive and helpful
Jas, and the team were amazing to work with!! Made the car buying so easy!!
Sales person was great, no problems so far. Finance guy did a great job too!
A 'no-hassle' car-buying experience. We did a lot of research beforehand, so we had an idea of what a "fair" price would be. There was no back-and-forth, nothing adversarial, when we asked for their best out-the-door price. The sales staff were all polite and very friendly, not pushy at all. Our test drive was relaxed and all our questions were answered. We even got a tour of the Service Department. Would definitely buy from this dealership again.
Exceptional communication and service. I was able to drop off truck immediately without appointment. due to mechanical issue.
Easy. In and out. No hassles. I didn't have to wait long. The dealership was clean. Loved all the old cars.
Service tech was professional and courteous. Prices were comparable to other companies. Work was completed in a timely manner.
Fast and efficient service and friendly staff! Will definitely be using them for my future needs
We are travelling and it was time for an oil change. We stopped at the GMC dealer without an appointment. We were greeted by a very nice employee who checked and said it could be done within an hour. Their waiting area was very comfortable. Service completed just under an hour!!!
I will be a repeat customer for my Buick. Thank you for the time and experience used to take care of me.
They were great at getting me an appt. Explaining everuthing Your service was Great and I know I can feel comfortable and confident with your service
I did on an earlier note. Daniel had the problems diagnosed quickly and was able to get them covered mostly via warranty. He was kind and helped in every way possible Joe
Did a good job People I doubt with friendly and professional. Did a good job
Very professional, quick with their assessment and best customer service you could possibly find in the area.
Sales associate and Sales Manager were kind and respectful of our privacy as we discussed options. They gave us the space we requested and were sensitive to our needs. Overall we came to a price that was reasonable and a win-win for both parties. I appreciate the approach Ferguson took.
Everyone is very welcoming when I go in for service/maintenance. Daniel takes good care of me and answers any and all questions I may have. Good group of people!
Ferguson Buick saved me when I had alerts while away from home. They were quick, kind, and got it done.
They were very professionals. Finished work in a timely manner. Place was clean and orderly.
I always have great service from service department. I dont know anyone that likes having service done. But I know when Jared, Daniel and team are on it! They are jumping through hoops to rectify the situation.
I always have great service from service department. I dont know anyone that likes having service done. But I know when Jared, Daniel and team are on it! They are jumping through hoops to rectify the situation.
Service guys were polite. Everything was timely went smooth. We would recommend this service location
Easy to make appointment, in and out service, and got in and out in under an hour. Plus they let me know that my tires are good but good be up for new ones the next appointment. So I know ahead of time to prepare for that. Great job, thanks for caring about your customers.
They did an awesome job with my car and their waiting room for customers was very accomodating I had the best experience . Their staff were all nice and well mannered
Outstanding customer service, honest pricing, knowledgeable staff, and a seamless buying experience made Ferguson Buick GMC an excellent choice.
To be honest I've had better experiences overall at other dealerships over my years. I'm still satisfied overall for now.
I got a timely appointment. I explained what I needed. They found a few other problems during inspection and off we went. HAPPY!
Viable option for service and support; some of the rental vehicle processing could use some automation to reduce issues with service from the rental services. Also some of the handoff between service representatives could use some shared understanding.
My family has been going here for many years, and I am still a customer. Daniel in Service has been treating me fairly and very professional and treats me great.
Top notch dealership! While looking for used cars in Denver and wasn’t thrilled with the options, decided to try Ferguson in Colorado Springs and so glad I did!
Found the perfect vehicle, a team that was willing to work within my budget, from the sales girl Jazz and the manager Stephan to the loan officer Bill, the entire purchase was done within 24 hours!
This team, this dealership, their cars and “let’s get it done and make the customer thrilled” was exactly what they provided.
I will never shop anywhere else from now on!
Thank you Ferguson Buick GMC! ... Read More DealerRater - May 29, 2026
Xiomara was able to get me in the same day I called. She very nice and helpful.
Staff was inviting and friendly. Payment options were discussed ( lease vs finance ) and explained thoroughly and in detail. Once the process started I believe both sides felt it was a fair and reasonable transaction. Financing was easy and seamless
Overall great experience. Xiomara was kind, courteous and prompt. I had no appointment and was still taken care of in a timely manner.
I took my 2014 Buick encore to be repaired for an oil and coolant leak on 4-27-26. My car is still leaking, I have taken it back twice, one repair was 5-11-26, the second repair was 5-21- 26 I will be taking it back for the third time on Monday 5-25-26 because it is still leaking. I am so disappointed in this service because the repair bills weren't cheap.
I came in for an oil change and was immediately assisted. My car was completed quickly. I also was easily able to schedule a future appt.
Easiest truck purchase I ever had. Nicest people . All of them i would recommend Fergusson Gmc .
Great Always professional, on time and coffee is great in waiting lounge. Place is always clean and we'll lighted.
We have purechased several vehicles and/or extended service agreements from Ferguson BUck GMC. We have always had an excellent experience when dealing with Sales, Finance or Service. We will continue to purchase vehicles from Ferguson.
It was an easy buying process, but I do have some concerns about service after the sale. I was disappointed when I made a reasonable ask the Monday following the Saturday sale to exchange a cargo mat for a cargo liner and pay the difference in cost and was told no. The mat is still new, but I wanted the liner for the extra protection in the cargo area. So much for trying to keep your customers happy after the sale.
The workmanship has always been good and for the most part the service reps have always been good but my complaint is that we dropped off our car the night before we have a 8:00 appointment but our 8:00 appointment gets bumped for someone else how chooses to what for there car to be repaired. So we have an 8:00 appointment but don’t get our car worked on until later in the day after every one how sits in the waiting room is done. Just because we drop our cars off the night before doesn’t mean we don’t want them ... Read More DealerRater - May 19, 2026
I brought my car in the night before for an 8 am appt. They kept the car all day. I chose an early appt so I could get my car earlier than it being kept all day.
Ferguson always does a great job they work hard to fit your schedule. They are the best.
Very pleased with service department they are very efficient. We have two Buicks and will return for future service.
Salesman is sort of forgetful! I asked him if he could schedule me a service (since I've never been there before) and he said to go on a Monday and I called him and he told me that I didn't have an appointment, but I did end up going that same Monday to get it worked on so it was a fair experience
Got me quick did the work I asked. Had a great overall experience thanks a ton
I came here to get my GMC serviced. They were very attentive and did a great job. Thanks to the team—I highly recommend coming here.
Quick and easy getting me in and out with all 4 tires mounted and balanced.
it's always a good experience, fast and friendly. It's almost always for certain a positive, overwhelming, heartfelt heartwarming and what other xxxxxxxx adjective. You really want me to put in this response cause you just can't accept my previous answer.
The service person was telling me things that were not true, such as, I shouldn’t ever rotate the tires on my 2024 dually, and that they couldn’t diagnose my parking brake issue unless the light was actively on. I know modern vehicles store codes. I took my truck to a different dealership and they fixed the problem. It needed a software update. The light wasn’t on. Your service person either needs training or a different profession.
They are always friendly and professional. I'm glad that I got the extended service plan.
Ferguson is great. This is my third vehicle purchased at Ferguson. I like the service provided. I will have more service done.
Troy did an amazing job with my truck. I appreciate his patience and understanding with me, even though I was constantly requesting updates and pressuring him. Ferguson has always been my preferred shop for service on my diesel, and I highly recommend them not just for their work but also for their employees.
I was on vacation and they replaced my turbo just in time for us to go back home! They were very helpful and you couldn’t choose a better dealership! All of the staff is amazing!
The purchase of our new vehicle couldn't have been better. Jas was very friendly and professional. She took care of all our concerns and assisted with our On Star registration while we were there. So good! The visit to the finance office was totally painless and Bill is exceptional at his job.. He was very helpful and detailed about the process. Went perfect. This is not the first vehicle we've purchased from Ferguson and it won't be the last. We wouldn't even think of going to another dealership.
Everyone was very kind and easy to work with. We were very happy with the whole process.
Great. Always in and out in a timely manner They keep you up dated. Coffee in the guest lounge is great
The dealership was attentive to my concern and Daniel told me to contact him directly if I experienced any more problems with my Onstar
Great place, very easy to work with and great communication throughout the process. Yes I would recommend
Always amazing service and willing to listen to me about any concerns I might have
Went in for a VIN verification but also needed to schedule an oil change. Luckily they were able to get me in that day and it was quick and easy.
Troy in service and Jeff in parts combined to make my brake job affordable and of high quality! Had to leave my pickup overnight. The shuttle drivers Brendan and John transported be comfortably and were engaging! Super experience overall!
Always prompt and professional. At our last visit, Joe Ferguson Buick Service department was prompt and professional in handling all of our needs.
It was great, as usual They were quick and very friendly I had no problems
They got my truck in on a Saturday morning for a new AC compressor. Some places don't even work on Saturday, but they had the part AND an experienced diesel tech that got me back on the road. Excellent experience with this dealership. Being 800 miles from home with a mechanical issue on a Friday afternoon is stressful, but Ferguson took care of business. MUCH appreciated!!!
Fairly quick and easy Service staff friendly and very knowledgeable Did a great job on my service work on my truck
They handled the problem i came with very quick and also i will bring my car here for future problems
Always excellent service and friendly folks to work with Absolutely recommend Ferguson to anyone in the market for a car
Always good Okay All right They are always good and professional Exactly Okay Exactly Exactly
Always professional and helpful in finding solutions for our vehicle requirements. Highly recommended. First class service
While I was there Daniel kept me well informed about my vehicle and updated me throughout the days
Super communicative even when some things didn't go as planned(through no fault of the dealership) with the first brakes received. Walked me through an issue that occurred during reset and had me on my way first thing the next morning.
Great dealership! We have purchased at least 4 vehicles from them over the years and they are great to work with. Donte has been our personal salesman every time.
They did a great job on my vehicle when I brought it in for an airbag recall.
Easy to make an appointment. Service quick and price was reasonable. Everyone very friendly and accommodating.
I'm very happy with the service I receive from Ferguson Buick GMC.. Fast, friendly and helpful. Thanks
Great service and friendly love using the GMC dealership will be back for any repairs
My wife called every 3 to 6 months about a recall on our 2017 Buick enclave and she continued to get the runaround by the service department with excuses like don't worry about it ma'am. The part will come in automatically will call you when it comes in as well as other similar types of excuses. And so after 2 1/2 years of listening to my wife complain, I finally engaged with the customer service manager, and by the following week I had it resolved. I don't know if they were blowing her off because she was a woman or whatever the ... Read More DealerRater - Mar 25, 2026
Daniel immediately got my vehicle in and my tire sensor problem was resolved Thank you
Very easy buying experience. The attitude of each and every individual I talked with was very positive and a pleasure to deal with.
I was able to get a prompt appointment and they knew who I was when I arrived. They performed the required maintenance within a reasonable length of time during my second appointment after having ordered a needed part. They offered a ride home, but I just waited and was pleased with the fairly short wait. Definitely a five star visit.
Excellent. Always the best and we would go nowhere else Always a pleasure and the best
We have dealt with Ferguson’s since 1996 when we bought our first new suburban and they were wonderful then they’re still wonderful. I believe we own eight GMC Yukon‘s and suburbans and they are delightful in doing maintenance on all of them. They’re very courteous. They’re very prompt. They try and be as helpful as possible and we really appreciate them.
Jared the service manager was very polite, professional and helpful. He tried to get the warranty company to cover what they're supposed to.
We had a good experience buying our new GMC truck. Very friendly and helpful staff
I needed a new battery, and the mechanic installed it for me. When I noticed that some engine lights were coming on, Daniel got the mechanic to reset the car's computer.
You send too many emails, texts for the same information You send way too many texts , emails asking for the same feedback. You should be more organized
Always good to me with my warranty . Always get me in quick for my repair . Great at communication thru out the repair process . Daniel goes out of his way to help me n accomidate all my requests
DANIEL HAS ALWAYS WENT OUT OF HIS WAY TO HELP ME WITH MY CARS N WARRANTY. He is one of the most friendliest n professional guys I've come across in years at the dealerships . Love to come here he makes it always so comfortable getting my car repaired.
Xiomara was amazing at taking care of us during both dropping off our car and truck for different services on different days. She expertly assisted us from dropoff to pickup and promptly contacting us as the service technicians identified problems needing fixing. Extremely professional and communicated clearly whenever we called woth questions. Because of her and the people there, Ferguson GMC will be where go for services permanently here in the Springs!
With an appointment for a service l was in and out in no time. The service tech was very friendly and helpful.
Completed a factory recall within an hour and a half of dropping my car off.
Quick and polite. These guys made the experience easy The salesman was easy to work with.
Average overall. Sales folks were relatively friendly, somewhat knowledgeable and very flexible when it came to test drives they allowed me to take the car for an inspection at an outside shop. Although I was not encouraged to do so the inspection that they performed did not include anything under the hood. The car was very clean and the paperwork and purchase was quick and painless. I was not up sold anything, but I paid cash not even sure if they offer paid warranties.
Excellent staff, service done on a timely manner and very nice waiting area in the event wanting to wait for you vehicle.
My experience was just great. Total service care received at Ferguson Buick GMC on this visit was simply outstanding in every way. Thanks very much.