Customer Testimonials
Always treated well and buying vehicles there has been great. Stephan has treated us well
I waited for over 1.5 hours for a scheduled oil change. Was told later that my Oil change was done 30 minutes earlier but wasn't notified Something to do With misplaced or missed keys
Great dealership to work with from start to finish. I personally appreciated them bring in their service manager to answer some questions I had regarding the vehicle I was interested in. They went above and beyond!
Sales and Finance team where awesome. Arrived within an hour of closing and they stayed late working with me.
Very friendly staff but they didn't do the job I needed correctly. I got a vin inspection to get a car registered and they signed the wrong spot and didn’t even put the correct body type so I have to get another inspection and wasted 2 hours at the bmv. When I came to pick my car up they didn’t even remember that the vin inspection was part of the service I needed and rushed it which is probably why it was wrong. Nice people though
Always impeccable service from the team. I will always refer my friends and family to Ferguson.
Always impeccable service from the team. I will always refer my friends and family to Ferguson.
I was told my car would be done around 1 . I went by around 2 and was told it would be a couple of hours. I told the service guy I was going home because my ride needed to leave and that I would need the shuttle to bring me back to get my car When they called to tell me my car was done I said I needed the shuttle to come get me. When the shuttle lady called me she said that she would not be coming to get me until the next morning. She said that she was on ... Read More DealerRater - Aug 13, 2026
I’ve brought my truck to this dealership since I bought it in 2019 and they have always taken great care of my vehicle!
Very personable dealership. I did not feel as though I was being scammed, but being offered a great deal
Very helpful Kind and patient with ALL of my questions I appreciate the service and see why my Dad purchased and serviced his vehicle here
Great service. Kept me informed. Above my expectations. Gave me transportation when I needed it. Expedited the service process.
Very pleasant, helpful staff gave recommendations with visual proof of the condition (brought dirty air filters in to show me). Helped me navigate the GMC app.
They are always friendly and helpful. I can usually schedule service quickly. They keep you informed while working on your car.
Daniel did a great job helping me out my last two visits with my truck. He stayed on top of it and ensured I was taken care of!
Once the part came in that was coming from MI which I had to wait a month for, the work was done fairly fast.
Excellent customer service from the service department, Troy was extremely helpful and courteous and got my truck back on the road in a full business day! Thank you to the service department!
The dealership is great. Daniel is so helpful and always on top of my needs
Easy to work with. Flexible scheduling. Knowledgeable team. I appreciate them more and more with each visit!
This was the easiest and best car purchase I have had, and there have been many. Dante, was very professional, personable, and courteous. He listened to our needs and purchase requirements and worked to make that happen. Management and finance staff were friendly, courteous, supported sales staff, and accomplished sale quickly and effeciently. We will definitely recommend Dante and Ferguson Buick GMC.
Prompt attention to my requests for service and tires. Very satisfied with the overall experience.
Great service, communication and ease of getting by my appointment scheduled. Issues were well explained and appreciate all they do for their customers.
Great customer service. Good communication, friendly staff, good work Always a good experience Everyone is very professional.
They didn’t test drive after a repair. Serious issue still existed. Didn’t return phone call when I followed up. We found ourselves stranded and your lack of thoroughness cost our company thousands.
Service Department has always been accommodating. Dealership is easy to get to from Pueblo, CO
I have had my truck for a year now and have nothing negative to say about Ferguson. I have had absolutely no issues with the dealership. They have been friendly and accommodating so far. Luckily I haven't had to have anything major done on my vehicle but I am hoping that if that time ever comes I won't see a change in the dealership. I would definitely recommend this dealership to others.
I waited almost two hours for an oil changed that was scheduled. When I got home I noticed my glove box was laying on the floor. This is a good dealership. I know they can do better. I’ve always had good service. This time things slipped.
Friendly and willing to fit us in on short notice. Great communication and knowledge of the situation
Daniel and the Ferguson GMC Service team are very kind, professional, honest and helpful in every way. From start to finish, my experience was 5 Star, absolutely amazing!
Friendly and intelligent staff that are a pleasure to work with. All n all this was excellent experience.
Jas and the entire team at Ferguson GMC were all extremely helpful helping my husband and I find the perfect vehicles for our family and lifestyle! 10 out of 10 recommend!
Came for oil change left with problem with engine temperature. My car is overheating on the trip home from the oil change.
Great customer support from Troy and his team!! Always kept me updated on the status of the repair and was very pleasant to work with.
Pleasant to work with. Everyone was very helpful going through the process. Would buy again from them
No Everything thing went well people were helpful and friendly. Everything was explained to me.
The Dealership Sales Rep said he would fix the couple of things broken on the vehicle if I purchased it. Then decided that he wanted to charge me $280.00 to fix it and tack it on the sale price of the vehicle. The Sales Rep’s supervisor said he would give me a discount but back off on the offer when it came time to purchase the vehicle. Our family has purchased a dozen vehicles from this dealership and this is how they treat a loyal customer. My family will no longer endorse or purchase any more vehicles from this Dealership. ... Read More DealerRater - Jul 15, 2026
Excellent service, they stand behind their work and I'm very satisfied. Had a problem and they went immediately above and beyond
Very courteous and helpful.. explained everything from car to paperwork. Would buy again from them
The service dept. at Joe Ferguson Buick identified items that did not need to be fixed at an estimated cost of over $3000. I received a second opinion today and the $3000 repair quoted by Joe Ferguson required only a $500 fix from a local garage. I guess making money is more important for Joe Ferguson Buick than the customer. I was disgusted for the second time. I was also disgusted when the price went up on an axle repair by over $100 once I had approved it. Did they think I would not notice? I called Daniel to complain and he reversed $70 of ... Read More DealerRater - Jul 13, 2026
I was taken care of in a timely manner. They keep me informed on progress.
Good Easy to schedule service. A little slow but nice friendly staff. Nice service. Excellent
They were friendly and I was in and out within the time I was told
Friendly and professional service. The waiting area is really sad though. Snacks consisted of two bags of old chips
It's always been great It's always been great I love taking my truck into you guys
Expensive but worth it for the great service. Why do you need seven more words
Troy was amazing. Did everything he could to do us right. Literally saved my road trip over the Rockies and made sure my kids and I were taken care of on the way. Can’t say enough posited things about him and all the people that helped us at Ferguson.
Daniel took care of my service and made sure I was in and out in a timely manner
Ferguson provides good service. Kept me updated. On progress of the repair and handled the warranty.
Ferguson has a great staff. They are very friendly and helpful. The service department got my car in for an oil change and out in 30 minutes! Pretty fast for a dealership. They have a great team.
They worked hard to gain my trust. Jason was very helpful and I trusted him with how he handled the sale of my truck.
Always thoughtful. Courteous and helpful. Includes vehicle knowledge of vehicle limits and design constraints/limits.
2 day job took 5 days due to parts. 2nd delayed repair in the last month or so. No status updates unless I called at the end of the day.
Outstanding customer service! Fast to get appointment without a long wait! Customer Service showed each defect!
Daniel kept in contact with me each day to let me know progress on my vehicle. He was very responsive and helpful
Jas, and the team were amazing to work with!! Made the car buying so easy!!
Sales person was great, no problems so far. Finance guy did a great job too!
A 'no-hassle' car-buying experience. We did a lot of research beforehand, so we had an idea of what a "fair" price would be. There was no back-and-forth, nothing adversarial, when we asked for their best out-the-door price. The sales staff were all polite and very friendly, not pushy at all. Our test drive was relaxed and all our questions were answered. We even got a tour of the Service Department. Would definitely buy from this dealership again.
Exceptional communication and service. I was able to drop off truck immediately without appointment. due to mechanical issue.
Easy. In and out. No hassles. I didn't have to wait long. The dealership was clean. Loved all the old cars.
Service tech was professional and courteous. Prices were comparable to other companies. Work was completed in a timely manner.
Fast and efficient service and friendly staff! Will definitely be using them for my future needs
We are travelling and it was time for an oil change. We stopped at the GMC dealer without an appointment. We were greeted by a very nice employee who checked and said it could be done within an hour. Their waiting area was very comfortable. Service completed just under an hour!!!
I will be a repeat customer for my Buick. Thank you for the time and experience used to take care of me.
They were great at getting me an appt. Explaining everuthing Your service was Great and I know I can feel comfortable and confident with your service
I did on an earlier note. Daniel had the problems diagnosed quickly and was able to get them covered mostly via warranty. He was kind and helped in every way possible Joe
Did a good job People I doubt with friendly and professional. Did a good job
Very professional, quick with their assessment and best customer service you could possibly find in the area.
Sales associate and Sales Manager were kind and respectful of our privacy as we discussed options. They gave us the space we requested and were sensitive to our needs. Overall we came to a price that was reasonable and a win-win for both parties. I appreciate the approach Ferguson took.
Everyone is very welcoming when I go in for service/maintenance. Daniel takes good care of me and answers any and all questions I may have. Good group of people!
Ferguson Buick saved me when I had alerts while away from home. They were quick, kind, and got it done.
They were very professionals. Finished work in a timely manner. Place was clean and orderly.
I always have great service from service department. I dont know anyone that likes having service done. But I know when Jared, Daniel and team are on it! They are jumping through hoops to rectify the situation.
Service guys were polite. Everything was timely went smooth. We would recommend this service location
Easy to make appointment, in and out service, and got in and out in under an hour. Plus they let me know that my tires are good but good be up for new ones the next appointment. So I know ahead of time to prepare for that. Great job, thanks for caring about your customers.
They did an awesome job with my car and their waiting room for customers was very accomodating I had the best experience . Their staff were all nice and well mannered
Outstanding customer service, honest pricing, knowledgeable staff, and a seamless buying experience made Ferguson Buick GMC an excellent choice.
To be honest I've had better experiences overall at other dealerships over my years. I'm still satisfied overall for now.
I got a timely appointment. I explained what I needed. They found a few other problems during inspection and off we went. HAPPY!
Viable option for service and support; some of the rental vehicle processing could use some automation to reduce issues with service from the rental services. Also some of the handoff between service representatives could use some shared understanding.
My family has been going here for many years, and I am still a customer. Daniel in Service has been treating me fairly and very professional and treats me great.
Top notch dealership! While looking for used cars in Denver and wasn’t thrilled with the options, decided to try Ferguson in Colorado Springs and so glad I did!
Found the perfect vehicle, a team that was willing to work within my budget, from the sales girl Jazz and the manager Stephan to the loan officer Bill, the entire purchase was done within 24 hours!
This team, this dealership, their cars and “let’s get it done and make the customer thrilled” was exactly what they provided.
I will never shop anywhere else from now on!
Thank you Ferguson Buick GMC! ... Read More DealerRater - May 29, 2026
Xiomara was able to get me in the same day I called. She very nice and helpful.
Staff was inviting and friendly. Payment options were discussed ( lease vs finance ) and explained thoroughly and in detail. Once the process started I believe both sides felt it was a fair and reasonable transaction. Financing was easy and seamless
Overall great experience. Xiomara was kind, courteous and prompt. I had no appointment and was still taken care of in a timely manner.
I took my 2014 Buick encore to be repaired for an oil and coolant leak on 4-27-26. My car is still leaking, I have taken it back twice, one repair was 5-11-26, the second repair was 5-21- 26 I will be taking it back for the third time on Monday 5-25-26 because it is still leaking. I am so disappointed in this service because the repair bills weren't cheap.
I came in for an oil change and was immediately assisted. My car was completed quickly. I also was easily able to schedule a future appt.
Easiest truck purchase I ever had. Nicest people . All of them i would recommend Fergusson Gmc .
Great Always professional, on time and coffee is great in waiting lounge. Place is always clean and we'll lighted.
We have purechased several vehicles and/or extended service agreements from Ferguson BUck GMC. We have always had an excellent experience when dealing with Sales, Finance or Service. We will continue to purchase vehicles from Ferguson.
It was an easy buying process, but I do have some concerns about service after the sale. I was disappointed when I made a reasonable ask the Monday following the Saturday sale to exchange a cargo mat for a cargo liner and pay the difference in cost and was told no. The mat is still new, but I wanted the liner for the extra protection in the cargo area. So much for trying to keep your customers happy after the sale.
The workmanship has always been good and for the most part the service reps have always been good but my complaint is that we dropped off our car the night before we have a 8:00 appointment but our 8:00 appointment gets bumped for someone else how chooses to what for there car to be repaired. So we have an 8:00 appointment but don’t get our car worked on until later in the day after every one how sits in the waiting room is done. Just because we drop our cars off the night before doesn’t mean we don’t want them ... Read More DealerRater - May 19, 2026
I brought my car in the night before for an 8 am appt. They kept the car all day. I chose an early appt so I could get my car earlier than it being kept all day.
Ferguson always does a great job they work hard to fit your schedule. They are the best.
Very pleased with service department they are very efficient. We have two Buicks and will return for future service.
Salesman is sort of forgetful! I asked him if he could schedule me a service (since I've never been there before) and he said to go on a Monday and I called him and he told me that I didn't have an appointment, but I did end up going that same Monday to get it worked on so it was a fair experience
Got me quick did the work I asked. Had a great overall experience thanks a ton
I came here to get my GMC serviced. They were very attentive and did a great job. Thanks to the team—I highly recommend coming here.
Quick and easy getting me in and out with all 4 tires mounted and balanced.
it's always a good experience, fast and friendly. It's almost always for certain a positive, overwhelming, heartfelt heartwarming and what other xxxxxxxx adjective. You really want me to put in this response cause you just can't accept my previous answer.
The service person was telling me things that were not true, such as, I shouldn’t ever rotate the tires on my 2024 dually, and that they couldn’t diagnose my parking brake issue unless the light was actively on. I know modern vehicles store codes. I took my truck to a different dealership and they fixed the problem. It needed a software update. The light wasn’t on. Your service person either needs training or a different profession.